6 STEPS TO QUALITY!

How do you know you are getting a good vehicle from us and that you are protected? Well there are 6 steps to the process to ensure our customers get a quality vehicle and are protected against repairs right after purchase.

If you have a vehicle with us that is having issues then start a claim and we will contact you.

START WARRANTY CLAIM

INSPECTION AND WARRANTY

1) BUYING VEHICLES

The first step towards getting a good vehicle is buying them right to begin with. Our experienced buyers know what to look for and who to buy from. We don't buy any mileage altered or salvage or major issue vehicles. We truly care about buying good vehicles that our customers can drive and have peace of mind with.

2) AUCTION INSPECTION

Almost every vehicle we buy at auction goes through a post sale inspection. This means you pay the auction to inspect it and if there are any major issues you are let out of the purchase. This prevents bad vehicles from ever getting to us. Just one more step towards getting a quality vehicle.

3) OUR INSPECTIONS

After the post sale inspection is done it comes to our service center where one of five experienced technicans goes through the vehicle and inspects it for issues and then items get repaired and emissions done if needed then detail before coming to the lot for sale.

4) REPAIRS

Did you know the industry average for repairs is around $700 for dealers like us? We spend about $1700 on average for every vehicle we buy. That is because these are used cars and they may need brakes, tires, light cosmetic work, etc. We truly care about putting a good product on the street.

5) CARFAX

Want an even more info and security you are buying a good vehicle with no major issues? We have carfax and autocheck available at your request so you can be assured you are buying a vehicle that is free from salvage and major accidents or lemon or mileage altered, etc.

6) WARRANTY

Backing up our product is important. We spend a lot of money and time getting a good vehicle and putting it on the lot for sale. However, some times things pop up once you start driving and putting some miles on the car. That is why we include our own warranty free of deductibles and dealing with an outside warranty company.

WARRANTY


We have one of the best warranties in the business. When you drive off the lot and something goes wrong then don't worry. We got your back. Nobody should have to be stuck with repairs right after they buy a vehicle. If we missed something during inspection or something pops up shortly after driving some miles then we got you covered.

WARRANTY INCLUDED WITH YOUR PURCHASE

-NO DEDUCTIBLES

-NO DEALING WITH OUTSIDE WARRANTY COMPANY


Out of Warranty?

If your vehicle is out of warranty or you don't have money to repair the vehicle then we have options available. You don't need to give up the vehicle. Make sure to contact us if you are stuck with a major repair or a repair you can't afford to see if there are any options.

This is how the process works:

1) You file a warranty claim through website or by calling 770-973-8775

2) We receive your information that you submit. We will review the information and contact you by email or phone if needed. Typically it takes no more than 2 hours to contact you back or next business day if you called or emailed after 5pm.

3) If you are under warranty then we will have the shop contact you to schedule an appointment to bring your vehicle in. Some repairs take most of the day to repair or even a few days so be prepared by asking a friend or relative to pick you upwhen dropping off the vehicle.

***No loaners or rentals are available.

4) After your vehicle is done we will contact you or you can contact us to follow up and you can come pick up. That's it.

-----If it's not a warranty item coverage or youare out of warranty then we will let you know and give you pricing and you can decide if you want us to repair the vehicle or not.

-----Also please note that the vehicle must have a legitimate issue. At times, customers want us to look over the vehicle because their warranty is almost up. If that is the case you could be charged for an inspection. Minimum fee for a general inspection is $85 per hour with a one hour mininum.

----Most of all, be patient. We understand it's frustrating when you just buy a vehicle and it has issues but that is what the warranty is for. We don't like when it happens either but things happen and vehicles break down. We inspect as best we can but we cannot predict what will break down. The reason we put a warranty is because some items pop up after it's been driven for a week or two. We will do our best to take care of you as quickly and efficiently as possible.